At Irven Breeze LLC, we want customers to have a clear and straightforward experience when requesting a return or refund. This policy explains the conditions, procedures, and timelines applicable to purchases made through irvenbreezellc.com.

1. Return Eligibility

Customers may request a return within 30 calendar days after the date the order is delivered, subject to the conditions below and applicable law.

To be eligible for a standard return, an item must generally be:

• Unused and unworn.
• In its original condition.
• Returned with original tags, accessories, and packaging where reasonably available.
• Accompanied by proof of purchase or sufficient order information.

Items that have been used, washed, damaged after delivery, altered, or otherwise affected in a way that materially reduces their resale value may not qualify for a standard return, except where required by applicable law or where the issue resulted from a defect or our error.

Certain items may be excluded from return where clearly disclosed before purchase and permitted by applicable law.

2. Items That Arrive Defective, Damaged, or Incorrect

If an item arrives defective, damaged, or different from the product ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate.

After reviewing the information, we will explain the available resolution, which may include a replacement, return, or refund as appropriate.

For confirmed quality-related issues or errors attributable to us, Irven Breeze LLC will cover reasonable return shipping costs or provide an appropriate prepaid return arrangement, as applicable.

3. Returns for Non-Quality Reasons

If you wish to return an item because you changed your mind, selected the wrong style, or no longer need the product, you are generally responsible for the return shipping costs.

Original shipping charges, if any, may be non-refundable for non-quality-related returns, except where required by applicable law or where otherwise stated at checkout.

Returned items must meet the applicable eligibility requirements. Please contact us before sending a return so that we can provide instructions.

4. How to Request a Return

To request a return:

1. Contact us at trinh@irvenbreezellc.com.
2. Include your order number and the email address used for the purchase.
3. Explain the reason for the return and provide photographs if the item is damaged, defective, or incorrect.
4. Wait for our response and return instructions before shipping the item.
5. Package the item securely and follow the instructions provided.

Please do not send a return to an address that has not been confirmed by our customer support team. The business address listed in our Contact Us section is not automatically a designated returns warehouse.

5. Refund Processing

Once an authorized return is received and inspected, we will notify you of the return review outcome.

Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and the refund has been approved.

The time required for the funds to appear in your account depends on your payment provider, card issuer, bank, or other financial institution. Additional processing time may apply outside our control.

If a refund has been approved but has not appeared after a reasonable period, please contact us.

6. Refund Amount

For approved returns, the refund amount will be determined based on the order, the reason for the return, the condition of the item, and applicable law.

For confirmed defective, damaged, or incorrectly supplied items, we will provide an appropriate resolution in accordance with applicable law.

For returns due to reasons unrelated to product quality, original shipping fees and return shipping costs may not be refundable, where permitted by law and as disclosed in the applicable terms.

We will not impose return-related charges that are prohibited by applicable law.

7. Exchanges

If you would like a different style, color, or product, please contact us to confirm whether the requested item is available.

An exchange may require the original item to be returned and a separate replacement order to be arranged. Availability, pricing, and shipping arrangements will be confirmed before proceeding.

If an exchange is unavailable, we may explain alternative options, including a return and refund where eligible.

8. Missing Returns or Disputed Refunds

If a return shipment appears lost, retain the shipping receipt and any available tracking information and contact us.

If you believe an approved refund has not been processed correctly, provide your order number and relevant payment information that does not expose full card details or security codes.

We will review the matter and communicate the available next steps.

9. Legal Rights

This policy is intended to explain our standard return procedures. It does not exclude, limit, or replace any consumer rights that cannot lawfully be excluded or limited under applicable law.

10. Contact Information

Irven Breeze LLC

Address: 1724 112th St Se Apt 3 Everett WA 98208

Phone: 4255542156

Email: trinh@irvenbreezellc.com

Website: irvenbreezellc.com