Welcome to irvenbreezellc.com. We value every customer's shopping experience and want to ensure the products you receive meet your expectations. The following return and exchange policy applies to items purchased through this website.
1. Return Requests
You may contact us to request a return if the item you received has quality issues, was damaged during shipping, or differs significantly from your order details.
To initiate a return, please contact us as soon as possible after receiving the item. Please provide your order details and photos of the item so we can assess the situation and process your request.
2. Exchange Requests
You may request an exchange if the item received has quality issues or does not match your order, provided the conditions for exchange are met. We will offer a solution based on the specific circumstances.
Items for exchange must be in a reasonable original condition; please retain the original packaging and accessories whenever possible.
3. Ineligible Returns and Exchanges
Returns or exchanges may not be accepted in the following cases:
Normal wear and tear resulting from standard use;
Damage caused by improper use, cleaning, or storage;
Items that show obvious signs of use, are damaged, or are otherwise unfit for resale;
Damage caused by the customer;
Requests made beyond the reasonable timeframe for returns or exchanges.
If an item is subject to specific return or exchange terms, the details provided on the product page or in the order information will take precedence.
4. Refund Processing
Once a return is confirmed and meets the eligibility criteria, we will process the refund using the original payment method. The time it takes for the refund to appear in your account may depend on the processing times of banks, payment processors, or other financial service providers.
If we cancel an order due to stock unavailability or other valid reasons, we will issue a refund based on the actual payment made.
5. Return Shipping
If the return is due to quality issues, shipping damage, or a significant discrepancy between the item and the order, we will assist with the return shipping arrangements based on the specific circumstances.
For returns due to other reasons, the customer may be responsible for shipping costs; this will be determined based on the specific situation.
6. Return Review
Upon receiving the returned item, we may inspect its condition to verify compliance with this policy. We will notify you of the outcome once the review is complete.
7. Contact Us
To request a return, exchange, or refund, please contact us using the details provided on the website and include your order number and relevant information. Company Name: Irven Breeze LLC
Address: 1724 112th St SE, Apt 3, Everett, WA 98208
Email: trinh@irvenbreezellc.com
Phone: 425-554-2156
We will do our best to process your return or exchange request promptly and provide a reasonable solution.